You are viewing a preview of this job. Log in or register to view more details about this job.

Claims Officer Trainer (Staff Development Program Specialist - Senior)

Wisconsin Department of Veterans Affairs
Email

The Wisconsin Department of Veterans Affairs (WDVA) currently has an opening for a Staff Development Program Specialist - Senior, to serve as the Claims Officer Trainer for the agency’s Claims Assistance Office. This position will be headquartered in either Madison or Milwaukee. The Madison location is WDVA’s Central Office at the Wisconsin Revenue Building on Rimrock Road. The Milwaukee location is the Regional Office on West National Avenue. 

WDVA employees have access to an excellent comprehensive benefit and compensation package; this includes paid time off so you can truly have a work/life balance! Our competitive benefits package also includes:

Employees may also be eligible for Public Service Loan Forgiveness. To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator. Click here to see what working for the State of Wisconsin is all about!

 

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce. Veterans are encouraged to apply. Qualified Veterans with a 30%-or-more service-connected disability are eligible for non-competitive appointment to permanent positions in the classified civil service under §230.275, WI. Stats. Please refer to the How to Apply section of this announcement for more information about applying under this provision.

Position Summary

 

This position has responsibility for the development, implementation, and evaluation of Veterans Benefits Administration (VBA) claims training programs for WDVA Claims Office staff and accredited representatives. The incumbent will lead the development, implementation and analysis of training needs, assessments, curriculum, and surveys.

This position will also be instrumental in creating, editing, delivering, and publishing professional trainings in areas related to VBA claims as requested. The incumbent will be responsible for drafting, designing, updating, and delivering trainings for staff members and WDVA accredited representatives for both virtual and in-person training. This includes delivering new worker training and continuing education training for County Veteran Service Officers, Tribal Veteran Service Officers, and other partners.

The position is responsible for identifying new technologies associated with the delivery of training programs and incorporating new technologies as appropriate to ensure an interactive and engaging training experience. In addition, the incumbent must maintain up-to-date knowledge of all VBA claims processes and activities as well as up-to-date knowledge of adult learning practices and methodologies.

For a full copy of the position description, click here.

Salary Information

 

The starting salary for this position is between $34.00 – 36.50 an hour ($70,720 - $75,920 annually). The Staff Development Program Specialist - Senior classification is in pay schedule and range 81-03.

Salary is dependent on candidate qualifications. Compensation for current State employees may vary and will be set in accordance with the State Compensation Plan.

Job Details

 

Due to the nature of these positions, WDVA will conduct criminal background checks prior to an offer of hire. Candidates for employment in this position must also pass a federal background check.

The incumbent of this position must meet the requirements to obtain a federal Personal Identity Verification (PIV) card. To view PIV card requirements and acceptable documents, click here.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of application. WDVA does not sponsor work or student visas, either at time of hire or at any later time.

A twelve-month probationary period will be required.

Qualifications

 

Minimally qualified applicants will have experience:

  • Working with Veterans Benefits Administration claims (e.g., medical, pension, surviving spouse, burial, etc.); and
  • Preparing for Board of Veterans' Appeals hearings; and
  • Developing, facilitating, and evaluating trainings.

Well-qualified applicants will also:

  • Hold accreditation as Service Organization Representative from the US Department of Veterans Affairs; or 
  • Have experience as a Rating Veterans Service Representative.

How To Apply

 

To be considered for this position, you must complete the online application. For instructions, refer to the following link: Applying to State Service. A current resume and letter of qualifications must be attached to the online application.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here.

Submitted materials will be evaluated and the most qualified applicants will be invited to an interview.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Questions can be directed to Kevin Roberts at kevin.roberts@wisconsin.gov or (608) 267-7297.

Deadline to Apply

 

All application materials must be received by 11:59 PM on July 7, 2025.