Customer Service Account Specialist

Position Notice:  Immediate opening for Customer Service Account Specialist

International Marketing Group (IMG) is a marketing and logistics company that operates in a number of specialized markets including broadcast television shopping, third party logistics (3PL) services, online retail and liquidations. We provide a number of different services including marketing and sales management, direct fulfillment, inventory management, technical expertise, customer service, and more. IMG has developed strategic relationships with a multitude of vendor partners – both large and small – to build their brands and provide attractive, differentiated product offerings to end consumers within each respective industry.

We are seeking self-motivated, highly organized, ambitious team players that are open to a constantly changing environment and enjoy a challenge! 

Job responsibilities will include:

• Superior Customer Service - Manage and maintain relationships with Clients, Vendor Partners, Customers, etc. ensuring their needs are met and providing exceptional Customer Service.  Act as the primary point of contact, handling inquiries, resolving issues, and building long-term customer loyalty.  Proactively communicate with our partners and answer customer phone inquiries providing information as to the status of orders already placed, backorders, product transitions, return authorizations, confirming orders and verifying information for large product truck deliveries, getting quotes for truck shipments, scheduling truck pick-up appointments, etc.
   
• Order Maintenance - Manage orders in IMG’s system including setting up skus, kits, customer accounts, order entry, cancellations, managing backorder situations, reviewing and approving return authorizations and entering them into the returns system. 
   
• Internal Administrative and Marketing Support 
  Providing information, reports, documentation, filing claims, etc. to ensure communication of information internally and providing internal sales support such as creating marketing documentation and administration paperwork as required by our partners so that our products can be aired or placed on their respective Internet sites or in catalogs.  
   
• Operations Support - Supporting the warehouse team including creating documents as needed and during high volume shipping days and during 4th quarter assisting with various warehouse functions (shipping on the line, in pick and pack, at a bagger station, etc.)

Critical Success Factors

Superior Customer Service Skills

Strong Microsoft Office Skills

Flexibility and willingness to reprioritize as needed is essential   

Effective verbal and written communications skills 

Ability to manage multiple projects under tight deadlines 

Ability to take direction from, and work with, people across the organization

Detail Oriented with excellent editing skills

Solid organizational and time management skills 
Self-Motivated

Ability to work as part of a team and individually

Experience/Education Required

          Microsoft Office

          Bachelor degree