Customer Service Account Coordinator

COLBERT PACKAGING

Customers around the world depend on Colbert Packaging to design, print, cut, and assemble the most effective and best quality secondary packaging for their products.  As a leading manufacturer of folding cartons, product inserts, and labels, Colbert Packaging provides our customers with two manufacturing plants strategically located to efficiently and quickly produce and ship quality cartons and inserts. Colbert is a family and woman-owned best-in-class packaging solutions company serving manufacturers of all sizes and geographies in the food, pharmaceutical, and personal care industries.

Currently, we have a new opportunity for an experienced Customer Service Account Coordinator in our headquarter location of Kenosha, Wisconsin.

JOB DESCRIPTION

In this role, you will:

• Provide excellent service to Colbert customers by accurately processing and managing their orders from receipt through production to delivery.
• Accurately input data for computerized processing of job estimates to determine production order costs including materials’ costs and customer delivery based upon client and/or sales representative information.
• Accurately calculate all costs incurred, including material, outside processing, machine make ready and run times, freight and warehousing.
• Communicate and retrieve product structural data to/from CAD for sample-making.
• Prepare for and conduct pre-production meetings. 
• Communicate with production personnel as needed & attend daily production meeting.
• Track customer orders with regular communication, including weekly open order updates & timely notification of any delays.

QUALIFICATIONS

• Must have ability to read, write and speak English clearly; to properly communicate with customers.
• Ability to perform basic mathematical computations including addition, subtraction, multiplication, division and calculate percentages.
• Previous Customer Service/Account Coordinator experience in a printing or manufacturing environment preferred.

Other requirements of this job include: 

A high degree of self-motivation and initiative, ability to work with little or no supervision.

• Ability to work cooperatively with others and be a team player. 
• Ability to multi-task under pressure.
• Flexibility, including willingness to perform a variety of projects and tasks when asked, fill in for other personnel when needed and do whatever is necessary to ensure the company’s efficient operation.
• Maintain professional appearance, demeanor, and confidentiality of information.

ENVIRONMENT / SCHEDULE

• This role is in-person working in an office environment at our Kenosha, Wisconsin headquarters.
• Days:  Monday through Friday
• Hours:  40 hours per week

BENEFITS

Wages are only a part of a well-developed compensation program.  The following benefits are available to Colbert employees:

• 401(k)
• Dental insurance
• Employee assistance program
• FSA / HSA
• Health insurance
• Paid time off
• Referral program
• Short-term Disability
• Long-term Disability
• Pet Insurance
• Vision insurance
• Life insurance

Colbert Packaging is an Equal Opportunity Employer that provides a drug-free workplace.