National Business Support Specialist - Austin, TX

National Business Support Specialist - Austin, TX

This position is located at our sales office in Austin, TX.
 

The National Business Support Specialist’s main responsibility is to support all sales and administrative tasks to ensure smooth day-to-day operation of the entire Company. In this service oriented role, you will support sales lines, manage events to showcase our products, and process requests through our internal systems. You should possess excellent communication skills, be highly organized, and have the ability to work in a team environment as well as individually. 
 

Responsibilities and Duties 

Create opportunities to increase sales by driving the sales culture and emphasizing office development. 

Maintain a healthy office environment and community 

Be prepared to participate & present in office meetings 

Route inbound calls from external customers seeking tech support. 

Manage the email inbox where customers submit requests for tech support 

Travel to other Keyence offices with 1-2 overnight stays to assist in National Business Support duties 

Organize and facilitate internal/external training opportunities for various product lines onsite at customer facilities 

Plan and coordinate office yearly holiday party and other events 

Use search engines or recommended sites to search local company news that can add value to the sales offices 

Utilize our internal systems to input customer and company data 

Receive and process requests from our internal customers 

Update and maintain internal systems 
 

Requirements and Qualifications 

Bachelor’s degree 

Physical Requirements: Must be able to lift up to 30 pounds and will be expected to coordinate distribution of packages and deliveries. 

Intermediate to advanced level of Microsoft Office applications including Excel, Word, and Outlook 

Ability to organize and prioritize tasks, activities, and projects for timely completion 

High degree of accuracy, focus, and flexibility. 

Ability to work well in team-oriented environment 

High degree of attention to details 

Ability to establish and maintain pleasant interpersonal relationship 

Ability to empathize with both internal and external customers 

Previous experience in a customer service or sales support role 

Travel expectation once a month with 1-2 overnight stays 

Why work for KEYENCE? 

Competitive compensation & benefits 

“Learn by doing” development policy 

Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row 

Promote from Within Culture 

Total compensation (Base + Bonus): $66,732

At KEYENCE, we never settle. We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level. 

KEYENCE is an at-will, Equal Opportunity Employer. 

Up to 25% Travel