Rosen Aquatic & Fitness Center Operations Manager
Summary:
Under the general direction of the Executive Director, the Operations Manager assists in the management of the overall operations of the facility. This includes associates, members, guests, and rentals. The Operations Manager develops and implements a full range of services, including membership, wellness, aquatics, rentals, facility management, and any other duties that management assigns.
Responsibilities:
- Managing the budget while working closely with the executive director to maintain and achieve a positive financial surplus.
- Recruit, select, develop, and retain appropriate skill depth levels of departments for the Family Center. Supervise department leadership and Family Center staff.
- Provide leadership to the facility associates through mentoring, establishing high-performance goals and standards, and regular assessment of staff performance, including annual performance evaluations and staff meetings.
- Direct facility membership strategies and initiatives, resulting in the positive growth of membership revenue and units.
- Guide positive growth in facility member retention through activity usage and participation in the core programs of RAFC.
- Collaborate with Managers to develop and implement quality programs and schedules to meet the needs of members; encourage and listen to member feedback to improve the facility.
- Identify and employ best practices in systems and technology to support efficient and effective management of the Family Center.
- Maximize facility and equipment usage during operating hours. Manage and maintain clean facilities, property, and equipment within the Family Center.
- Oversee the employee safety program and ensure that liability risk exposures are identified and resolved within the Family Center. Ensure all staff are current with the required certifications.
- Assist the Executive Director in the development of the Facility's Annual Campaign and Scholarship initiatives to grow scholarship participants, revenue, donors, and volunteers.
- Promote the RAFC special events throughout the community and Family Center.
- Collaborate with the Executive Director, Board of Directors, and volunteer committees to educate the community about the work of the YMCA of Central Florida and its mission.
- Assist the Executive Director in the engagement, recruitment, and development of key community leaders for the Board of Directors. Maintain contacts with political, business, and civic leaders, as well as community groups and schools to develop a solid volunteer structure.
- Comply with the company's drug-free and tobacco/nicotine-free policy.
- All other duties as assigned.
Experience/Qualifications:
- Minimum 5-10 years of related experience required, aquatics experience preferred.
- Membership and wellness experience experience required.
- Amilia software background preferred.
- Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- Bachelor's degree in Sport & Fitness Management or related field required.
- Must be First Aid and CPR certified.
- Aquatics training (ex: lifeguard certification) preferred.
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation and Personal Days
- Tuition Reimbursement and Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Access to our Family Outreach Center
- Excellent Career Growth Opportunities
- And much more
We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.