Inside Sales/Marketing Representative

Inside Sales/Marketing Representative 

Reports to - Marketing Manager

Job summary

This role is ideal for the person who is looking to start their career in customer service and marketing. Work for a manufacturer whose products are specified by leading designers worldwide for a variety of market segments including retail, hospitality, contract, and transportation. The Customer Service/Marketing Representative is responsible for directly addressing customers’ inquiries for pricing and product information while assisting sales and the customer service department in day-to-day communications and order processing.

Essential job functions and responsibilities

Understand and communicate with customers, by phone or email, while effectively demonstrating sales knowledge of key products and their application

Write formal price quotations

Generate and update sales reports, maintain databases of price quotations / projects in assigned markets and communicate with the outside sales reps as directed by the Exec. VP Sales

Consult with appropriate departments to provide proper and complete technical information to customers

Maintain knowledge of Company’s products in development as well as current products

Stay informed about competing products

Understand the different applications for products and required finishes for that application

Research and qualify new leads

Vet potential customers, set-up new accounts, and process initial orders

Perform administrative tasks, including order processing, while facilitating and maintaining communication with Customer Service and Sample Departments to provide order information

Identify opportunities for Exec VP Sales to cultivate

Arrange and coordinate special sampling projects

Submit product development requests (PDR) to lab, based on customer requirements

Other duties and tasks as assigned

Requirements

BA/BS degree preferred

1 year of sales support experience preferred

Excellent written and oral communications skills

Exceptional phone and customer service skills

Proficient with MS PowerPoint, Outlook, Word, and Excel

The ability to handle multiple and changing priorities in a fast-paced product environment

Must be able to work independently as well as with a team

Exceptional problem solving and organizational skills

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Dracut, MA 01826 (Required)

Work Location: In person