Consumer Education Specialist

Do you have a passion for public outreach and engagement? Bring your communications excellence to the Public Service Commission of Wisconsin as a dynamic Consumer Education Specialist in the Office of Employment Engagement and Business Services! 

The Public Service Commission (PSC) is an independent state agency that is responsible for regulating more than 1,100 Wisconsin public utilities, which provide electric, natural gas, combined water and sewer utilities, and certain aspects of local telephone service to households and businesses throughout the state! The PSC of Wisconsin ensures safe, reliable, affordable, and environmentally responsible utility services and equitable access to telecommunications and broadband services. 

This position offers a hybridized work schedule. The position will be headquartered at and required to work from the Hill Farms State Office Building  in Madison, WI at least 1 day per week. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.

The PSC is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. 

The Consumer Education Specialist (Communications Specialist - Senior) position will serve as the primary communications production and technical expert for agency operations. These communications will be both internally- and externally-facing. The incumbent will serve as the primary web master for the agency, ensuring that timely updates are provided to the public in a way that conforms to accessibility, content, and style standards. They will also assist in developing, maintaining, and applying agency standards in communications. They will exercise a high degree of independence in content and document management and will work with subject matter experts to translate complex information into plain language that can be understood by diverse audiences.

This position will be responsible for timely and effective communications about agency operations, policies, processes, and other events. The position will also develop long-term strategies for incorporating new interactive and digital media tools into agency communications. The incumbent will leverage graphic design and video production skills to maximize usage of media vectors to support continued growth of agency reach as well as to support the continued development of training and knowledge resources for Commission staff. They will also collaborate with the Agency Communications Director to support communications strategies and implementation while ensuring alignment with divisional and programmatic goals. 

To view the complete position description, email BenjaminK.Harwell@wisconsin.gov 

The Communications Specialist - Senior position is in schedule-range (07-04) with an annual salary of $54,080-$70,720, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

The PSC is an Equal Opportunity Employer. As a state agency, we operate under an Equity and Inclusion Plan that aims to create a welcoming environment for all employees and has the full commitment of the Chairperson. We encourage all of our staff to participate in activities organized by our Equity and Inclusion Advisory Committee.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

The Public Service Commission is a registered participant in the federal work authorization program commonly known as E-Verify to verify employment eligibility of all employees hired on or after June 18, 2015.

The Public Service Commission of Wisconsin is unable to sponsor work visas for new hires. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Minimally qualified applicants will have experience with all of the following:

• Experience writing and editing in HTML 
• Experience preparing presentations, video, graphics, and other media to enhance public outreach
• Experience managing content within a SharePoint environment 

In addition, well-qualified applicants will have experience with at least one of the following:

• Experience managing a communications program on behalf of an organization
• Experience planning, implementing and evaluating multi-media strategies for establishing communication efforts or outreach activities for an organization 
• Experience writing and editing in Cascading Style Sheets (CSS)
• Experience educating public audiences about complex issues through creation of content, campaigns, documents, etc. 

Apply online! To apply, click “Apply for Job” to start the application process.  Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 3 pages will not be considered after page 3. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. Qualified veterans with a 30% or greater service-connected disability should send their cover letter, resume, DD-214, and documentation of their service-connected disability rating (dated within 12-months) to Ben Harwell at 608-266-8665 or BenjaminK.Harwell@wisconsin.gov.  Current State employees are not eligible for non-competitive appointment. 

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Ben Harwell at 608-266-8665 or BenjaminK.Harwell@wisconsin.gov. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

The deadline to apply is 11:59 PM CT on Monday, July 7th, 2025