Assistant Operations Manager

Are you looking for an opportunity to gain experience in managing operations including streamlining, developing and implementing processes or procedures? Do you have the strong communication and leadership skills to help build an exceptional company culture that inspires employees as well as customers? Would you like to be a part of a team that is committed to giving back to our community? Then this is the position you have been looking for!  

Kids HQ is currently seeking a motivated, fast learner to become our Assistant Operation Managers at our child care center in Oshkosh.  This is a hourly position, based on experience and would require you to be available to work Monday through Friday, between the hours of 6:00 a.m. to 6:00 p.m. Our staff is discouraged from working overtime and we offer unpaid and paid time off with the expectation that you are a team player who can make sure the center is thriving, even in your absence. 

In addition to paid time off, our company provides dental, vision,  life insurance, short term disability, and long term disability. There is no cost to the employees for any of these benefits. Employees do need to seek medical coverage through the marketplace or private insurance companies.

We are seeking someone with the innovative mindset to automate or use technology whenever possible in reducing staffing demands and the creativity to think outside the box in identifying ways to achieve owners goals. We ask that you look for ways to become a partner to the families we serve, to create an environment that welcomes diversity, empower others to be their personal best, to ask people for their input so that everyone feels valued, to apply solid business procedures that will insure new ideas are exceeding compliance standards and, most importantly, be courageous enough to learn new things.

As the Assistant Operation Manager, your responsibilities will include, but are not limited to:

- Direct contact for staff questions and concerns

- Oversee day to day operations of the center in the absence of primary management

- Immerse yourself in Youngstar best practices to assist with achieving highest ratings.

- Assist in developing  and monitoring business metrics for performance trends

- Assist in management and training on center software

- Monitor the opening, closing and operational procedures for quality implementation

- Assist with onboarding for new staff

- Assist with licensing evaluations and center-level continuous improvements

- Assist with hiring and scheduling to guarantee adequate staffing

- Assist with sales processes 

- Parent communications

- Parent engagement

- Assist with center marketing strategies 

- Assist with community engagement activities

- Assist with maintenance of center's online presence

- Strong ability to work collaboratively with all levels of experience

- Desire to be a part of a team

- Willingness to fill in any role as needed to support the team’s success

Requirements:

-Be a team player that understands a small center requires everyone to do their share

-Able to delegate effectively to team members

-Commit to being reliable and punctual for your work hours to set a good example

-Passionate about seeing our center become a preferred place to work and for children to attend

-Participate in continuing education and ability to pass a background check

-Strong technology skills and able to assist in implementing technical strategies to reduce paper or time burdens.

-Familiarity with Google suite of applications (Google Docs, Sheets, Calendar, etc) preferred but not required

- College degree or equivalent experience in management or child care industry required

To be considered for this position, please email your resume to Brenda@KidsHQcc.com